FirstBank of Nigeria Limited
|Firstmonie Sales Executive
Akure, Ondo State, Nigeria
Summary
Led sales and onboarding initiatives for Firstmonie agents and merchants, driving digital product adoption and enhancing customer service efficiency for FirstBank of Nigeria Limited.
Highlights
Spearheaded the onboarding and active management of a substantial portfolio of Firstmonie agents and merchants, significantly expanding the bank's service network and digital financial inclusion.
Developed and executed strategic market initiatives and comprehensive training programs (physical and virtual) for agents, enhancing product knowledge and driving digital product sales.
Monitored agent and merchant performance metrics, providing targeted feedback and support that optimized operational efficiency and improved customer service processes.
Managed and resolved agent complaints efficiently across multiple communication channels, fostering strong relationships and contributing to high agent satisfaction and retention.
Implemented robust monitoring systems for terminals and agent inventory, ensuring optimal resource deployment and supporting seamless digital product distribution.